Shipping & Return Policy
By placing an order, you acknowledge that you have read and understood this Shipping & Return Policy.
Made to Order:
Our products are made to order, which means that each item is created specifically after your order is placed. To ensure the highest quality, all of our products are handcrafted with meticulous attention to detail.
Shipping Information:
- Free Standard Shipping: Available for orders over $100 shipped to the USA and Puerto Rico.
- Processing Time: Orders typically ship within 12-25 business days for standard shipping, excluding an additional 2-3 business days for processing.
- Express Shipping: Available with an estimated delivery of 8-20 business days, excluding an additional 2-3 business days for processing.
- International Shipping: Typically takes 10-30 business days, excluding an additional 2-3 business days for processing.
Duties and Taxes:
Please be advised that import duties, taxes, and other charges are not included in the item price or shipping fees. These charges are the sole responsibility of the buyer. While we will make every effort to minimize the risk of incurring customs duties, we cannot guarantee that such charges will not apply.
Responsibility for Customs Duties:
If the buyer fails to pay the required import duties and taxes, the package may be lost or returned to us, and we will not be held responsible for any resulting loss or damages.
Customs Information:
We strongly encourage buyers to consult their country's customs office to determine any potential additional costs prior to making a purchase.
Worldwide Shipping:
We are pleased to offer shipping to locations worldwide.
Returns and Refunds:
Please read our refund policy carefully before making a purchase. By placing an order with us, you agree to abide by the following terms and conditions:
1. Cancellations and Refunds: Once an order has been submitted, no cancellations or refunds will be allowed.
2. Store Credit or Exchanges: We offer store credit or exchanges only. No refunds will be provided.
Store credit or gift cards are valid for a period of three months from the date of issue."
3. Return Period: Merchandise must be returned within 7 days of the order being delivered.
4. Exclusions: Undergarments, swimwear, and custom-made products are not eligible for returns or exchanges. To be eligible for store credit or an exchange, the item must be unused, unworn, without any perfume smell, and in the same condition as it was received.
5. Time Limit for Exchanges: No exchanges will be possible after 7 days of receipt of items.
6. Return Authorization: We do not accept any packages without prior email confirmation or authorization. Please send us an email at info@pinkappledresses.com or pinkappledresses@gmail.com if you need to return a package.
7. Shipping Responsibility: The customer is responsible for shipping fees for any returned items, as well as any items that are re-shipped as part of an exchange.
8. Exchange Limit: You are only allowed to exchange once per order. If you have any questions regarding sizes, please do not hesitate to contact us.
9. Out of Stock Items: We always strive to keep our website updated. In the event that an item is out of stock, we will provide you with a gift card in the value of the item, allowing you to choose any other style.
10. Lost or Stolen Items: We are not responsible for any lost or stolen items that have been delivered to your mailbox or door. If you need to exchange an item, please contact us at info@pinkappledresses.com or pinkappledresses@gmail.com.
11. Exchange Process: Once we receive your return, we will inspect the items, process the return, and send you an email with your store credit. You can use this credit towards any future purchase. Regular shipping fees apply to your exchange order. No refunds will be given.
12. Discount Limit: Only one discount per order is allowed.
By making a purchase from our store, you acknowledge and agree to the terms and conditions outlined in our refund policy.
If you have any further questions or concerns, please do not hesitate to contact us at info@pinkappledresses.com or pinkappledresses@gmail.com.